Understanding client needs isn’t just about keeping pace with today’s expectations, it's about anticipating tomorrow’s. At Thomson Reuters’ 24th Annual Law Firm COO & CFO Forum, Chief Operating Officer Angela Quinn joined Becky Halat, Morshed Alam, and Allen Capdeboscq, Jr. to explore how law firms can turn market insights into meaningful action.
Their discussion underscored a key takeaway: listening to clients is only the first step—success comes from translating these insights into smarter strategies, stronger relationships, and lasting value.