Host Jonathan Porter welcomes the Coker Group’s Andy Sobczyk to the podcast to discuss the risks and opportunities associated with implementing artificial intelligence (AI) solutions in the healthcare industry. The conversation kicks off with a consideration of AI in the area of clinical decision support, where AI platforms can potentially enhance a healthcare provider’s delivery of care. Jonathan and Andy then consider patient-facing care systems powered by AI, such as chatbots, and how these systems have to be evaluated according to the scope of information the chatbot is authorized to provide and the escalation guidelines put in place. The conversation also covers the application of AI to the drafting of clinical notes and the huge time-saving possibilities associated with ambient listening devices coupled with AI platforms. Jonathan and Andy also address the challenges of patient flow and how AI might help healthcare providers optimize workflows and better match supply with demand for healthcare services. Finally, Jonathan and Andy talk about billing, considering the risks and opportunities healthcare providers face in implementing AI solutions to optimize the billing process.